Terms of service
TERMS OF SERVICE
Last updated: September 18, 2026
OVERVIEW
Welcome to ZEPRAX. The terms “we”, “us” and “our” refer to ZEPRAX. ZEPRAX operates this online store and website, including its products, content, features and services.
These Terms of Service, together with the policies referenced in them, explain the terms that apply when you use our website or purchase products from us.
Please read these Terms carefully before using our website or placing an order. By using our website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.
SECTION 1 — USING OUR WEBSITE
You agree to use our website only for lawful purposes and in accordance with these Terms.
When placing an order, you must provide information that is accurate, current and complete.
If you create an account, you are responsible for keeping your account information and login details secure.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display our products, colours, designs and product information accurately. However, colours and appearance may vary depending on your device or screen settings.
Product descriptions, specifications, availability and prices may change from time to time.
We may discontinue products or limit availability where reasonably necessary.
Nothing in these Terms affects your statutory rights. Products supplied to consumers must comply with applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and being as described.
SECTION 3 — ORDERS
When you place an order through our website, you are making an offer to purchase the products selected.
Your order will be subject to acceptance and availability. We may need to cancel an order in limited circumstances, such as where a product is unavailable, there is an obvious pricing or product-information error, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
Your statutory cancellation, refund and consumer rights are set out in our Return and Refund Policy and are not affected by these Terms.
SECTION 4 — PRICES AND PAYMENT
All product prices are displayed on our website.
The total price and any applicable delivery charges will be shown before you complete your purchase.
We may change prices, promotions or product availability from time to time. Changes will not affect an order that has already been accepted, except where there has been an obvious error or where otherwise permitted by law.
Payment must be successfully completed before an order can be processed.
SECTION 5 — SHIPPING AND DELIVERY
Products are made to order and may be produced and fulfilled by our fulfilment partners.
We offer free standard UK shipping where stated on our website.
Estimated delivery times are provided as guidance and may vary because of production, fulfilment or delivery-carrier delays.
We will provide delivery information at checkout where available.
Our Shipping Policy contains further information about delivery.
Nothing in these Terms limits your statutory rights concerning delivery.
SECTION 6 — RETURNS, REFUNDS AND CANCELLATIONS
Our Return and Refund Policy explains our cancellation, return and refund procedures.
Where UK consumer law gives you a right to cancel an online order, that right will apply unless a lawful exception applies.
Nothing in these Terms removes or restricts your statutory consumer rights.
SECTION 7 — INTELLECTUAL PROPERTY
The ZEPRAX name, logo, designs, graphics, images, text, slogans and other content on this website belong to ZEPRAX or are used with permission.
You may use our website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.
SECTION 8 — THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment, fulfilment, delivery, analytics and other technology providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the content or policies of third-party websites that we do not control.
SECTION 9 — SHOPIFY
Our online store is hosted by Shopify, which provides the technology that allows us to operate our store and provide our Services to you.
Purchases made through our store are contracts between you and ZEPRAX. Shopify is not the seller of our products.
SECTION 10 — PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Shopify and other service providers may process personal information as necessary to operate our store, process payments, fulfil orders, provide delivery services, prevent fraud and provide other services.
SECTION 11 — REVIEWS AND FEEDBACK
If you submit a review, comment, photograph, suggestion or other content to us, you must ensure that you have the right to provide that content and that it does not infringe another person’s rights or break the law.
By submitting content to us, you allow us to use it for operating and promoting ZEPRAX where permitted by law. We may remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.
SECTION 12 — ERRORS AND CHANGES
We try to keep the information on our website accurate. Occasionally, there may be typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability or delivery information.
We may correct errors and update information where necessary.
If an obvious error affects an order, we will contact you where appropriate and provide any refund that is due.
SECTION 13 — PROHIBITED USE
You must not use our website:
- For any unlawful purpose.
- To infringe our intellectual property rights or the rights of others.
- To introduce malicious software, viruses or harmful code.
- To attempt to gain unauthorised access to our website or systems.
- To interfere with the operation or security of our website.
- To submit fraudulent, misleading or abusive information.
SECTION 14 — LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory consumer rights or our responsibility for matters that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
SECTION 15 — EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including serious disruption to delivery networks, natural disasters, widespread technical failures or other events that we could not reasonably prevent.
This does not affect your statutory rights.
SECTION 16 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, business or legal requirements.
The latest version will be published on this page with the updated date.
Changes will not retrospectively remove rights that you have already acquired.
SECTION 17 — GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will continue to benefit from any mandatory consumer protections available to you under the law applicable to you.
SECTION 18 — CONTACT
If you have questions about these Terms or an order, please contact ZEPRAX using the details below.
ZEPRAX
Email: connorlunn2@gmail.com
Phone: +44 7481 127574
Business address: 151 Beaumont Leys Lane, Leicester, United Kingdom
These Terms do not affect any rights you have under UK consumer law.