Privacy policy

Last updated: September 18, 2026

ZEPRAX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the “Services”). ZEPRAX is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with the Services, we may collect:

  • Contact details such as your name, billing address, delivery address, phone number and email address.
  • Payment and transaction information, including payment details and transaction records. Payment information is processed through our payment providers.
  • Account information, if you create an account.
  • Information about products you view, add to your cart, purchase, return, exchange or cancel.
  • Communications you send to us, such as customer support enquiries.
  • Device and technical information, including your IP address, browser, device and network information.
  • Usage information about how you interact with our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you use our website, place an order, create an account, contact us or otherwise provide information.
  • Automatically through our website, including through cookies and similar technologies.
  • From service providers who process information on our behalf.
  • From other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil orders and payments.
  • Arrange production, fulfilment and delivery of products.
  • Process returns, refunds and exchanges.
  • Provide customer support.
  • Manage customer accounts where applicable.
  • Improve our website, products and services.
  • Send marketing communications where permitted by law or where you have provided consent.
  • Prevent fraud, misuse and security incidents.
  • Comply with legal and regulatory obligations.

We use different lawful bases for processing depending on the purpose. These may include performing a contract with you, complying with legal obligations, pursuing legitimate interests, and obtaining your consent where consent is required.

How We Share Personal Information

We may share personal information with service providers that help us operate ZEPRAX, including:

  • Shopify, which hosts and operates our online store.
  • Payment providers that process payments.
  • Fulfilment and production providers that make and ship orders.
  • Delivery and shipping providers.
  • Technology, analytics and customer-support providers.
  • Government authorities or other organisations where disclosure is required by law.

We only share information where necessary for the relevant purpose and as permitted by applicable law.

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information relating to your use of our store in order to provide and improve its services. Information submitted through our store may be transmitted to Shopify and other service providers involved in operating the store.

For more information about how Shopify processes personal information, please refer to Shopify’s privacy information.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising.

Where consent is required for non-essential cookies or similar technologies, we will request consent in accordance with applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or security of third-party websites. You should review the privacy information of those websites before providing them with personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

Security and Retention

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request restriction of processing.
  • Object to certain processing.
  • Request data portability in applicable circumstances.
  • Withdraw consent where processing is based on consent.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

International Transfers

Some of our service providers may process personal information outside the UK. Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information. We will update the “Last updated” date when changes are made.

Contact

If you have questions about this Privacy Policy or want to exercise applicable data protection rights, please contact ZEPRAX using the contact details provided on our website.

For the purposes of applicable data protection law, ZEPRAX is the controller of personal information processed through this store.